Privacy Policy

1. Introduction

At Bertwin Natural Resources PTY LTD, we are dedicated to safeguarding the privacy of our customers, suppliers, and website visitors. This Privacy Policy explains how we gather, use, and protect personal information obtained during the course of our natural stone export business operations.

2. Information We Collect

We collect a variety of information to process orders, manage business relationships, and enhance our services. The types of information we may gather include:

• Personal Information: Such as your name, email address, phone number, and business details when you contact us or place an order.
• Business Information: Information related to your company, including address, tax identification number, and shipping details.
• Financial Information: Bank account details and payment information collected for invoicing and payment processing.
• Automatically Collected Information: When you visit our website, we may collect details such as your IP address, browser type, and other data through cookies.

3. How We Use Your Information

The information we collect is utilized for various business purposes, such as:

• Processing orders and delivering natural stone products.
• Managing customer interactions and providing updates on orders, queries, and shipping details.
• Handling billing, payment, and other financial transactions.
• Enhancing and personalizing your website experience.
• Complying with legal and regulatory obligations.

4. Information Sharing

We do not sell or rent your personal information to third parties. However, we may share it under the following circumstances:

• With logistics and shipping providers to ensure timely order deliveries.
• With financial institutions for payment processing.
• With government authorities when required by law or regulations (e.g., customs or export requirements).
• With service providers who assist with website management, IT services, or data storage.
  We ensure that any third parties handling your information adhere to strict confidentiality and security standards.

5. Data Security

We prioritize the security of your personal information and employ industry-standard measures, including encryption, secure servers, and access controls. However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute protection.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience. Cookies enable us to analyze visitor behavior and remember your preferences. You can adjust your cookie settings via your browser, but disabling cookies may affect your user experience.

7. Data Retention

We retain personal and business information as long as it is necessary to fulfill the purposes for which it was collected, including meeting legal, tax, and accounting requirements. Once the retention period expires, your data will be securely deleted or anonymized.

8. Your Rights

You have the right to:

• Request access to the personal data we hold about you.
• Request corrections or updates to your personal information.
• Request the deletion of your personal data, subject to any legal obligations requiring us to retain certain information.
• Opt out of receiving promotional communications from us.
  To exercise these rights, please contact us using the information provided below.

9. International Data Transfers

As a global exporter of natural stone, your personal information may be transferred to and processed in countries outside your own. We ensure such transfers comply with applicable data protection laws and that your information remains secure.

10. Children’s Privacy

Our services are not intended for children under 13 years of age, and we do not knowingly collect personal information from children. If you believe that we have inadvertently collected such data, please contact us, and we will take steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or regulatory obligations. We will notify you of significant updates by revising the date at the top of the policy and, where appropriate,

by other appropriate means, such as direct communication or website announcements.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please feel free to contact us using the following details:

• Email: info@bertwin.com.au
• Phone: +61 478 797 017
• Address: 8 Mauldon Mews, Winthrop, WA, Australia